What survey instrument is being used?
- LibQual+® - used by over 1,200 libraries worldwide. It derives from SERVQUAL which is used to measure service quality in private industry. With LibQual+®, we can compare our service quality with our peer libraries.
How will the survey benefit me?
- Results will guide us in setting priorities for the OU Libraries. Thanks to you, we will identify strengths and weaknesses in the collections and services, and develop new and improved services that reflect your expectations.
Will there be any incentives for participating?
- Yes! You could win a free designated parking spot on campus for December and January or other OU prizes! (Reserved parking spot eligible for students only.)
Are responses confidential?
- All identifying information is kept separate from the survey results to ensure the privacy of respondents. The reporting of results will be generalized to ensure the anonymity of our students, faculty and staff.
What types of questions are asked on the survey?
The first nine questions ask you to rate the statements from low (1) to high(9). Each of these nine questions has three parts: - Rate the minimum level of service you find acceptable,
- Rate the desired level of service you personally want.
- Rate the perceived level of service you believe the library currently provides.
Additionally you are asked other questions about library use. There is also a place for you to provide additional comments.