The 2012-2013 survey results showed that users are generally satisfied with the libraries’ performance, with the libraries earning the following scores out of 9 possible points: 7.92 for satisfaction with the way users are treated at the library; 7.47 for library support for learning, research and/or teaching needs; and 7.68 for overall quality of the service. As we pay attention to the survey findings and listen to your feedback, we hope to obtain higher satisfaction ratings the next time we conduct this survey.
Here are some of the actions taken so far by the Libraries in response to your feedback. The work is ongoing, so check back again for more updates.
Library website, access, and research tools need improvement
Noise levels too high, quiet atmosphere not enforced
Technology improvements, more electrical power outlets
Improved Services and Resources for Graduate Students
Improved Services and Resources for Faculty
Improved Services and Resources for Staff
The OU Libraries conducted an online survey of service quality called LibQual+™ Lite in the 2012/2013 academic year. 1,860 students, faculty, and staff at OU responded. Over 700 comments were also received. Reports about the findings are available here:
· Special appreciation is extended to all OU students, faculty, staff, and administrators who took the time to complete our survey in late 2012. We are using the results and your feedback to inform our strategic planning, priorities, and enhancement of services and resources for the entire OU community. Thank you for your support of the OU Libraries!
What survey instrument is being used?
LibQual+® - used by over 1,200 libraries worldwide. It derives from SERVQUAL which is used to measure service quality in private industry. With LibQual+®, we can compare our service quality with our peer libraries.
How will the survey benefit me?
Results will guide us in setting priorities for the OU Libraries. Thanks to you, we will identify strengths and weaknesses in the collections and services, and develop new and improved services that reflect your expectations.